Covid-19
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COVID-19 EXECUTIVE SUMMARY

The Hotel Castro always maintains strict cleanliness standards, and our response to COVID-19 has been no exception. Here are the steps we are taking to safeguard the health of our guests, employees, and everyone in the communities where we operate.

Contactless check-in

At The Hotel Castro, check-ins are contactless via your mobile key, so there’s no front desk to navigate—just head right to your room.

Two-phase cleaning

We’ve implemented a rigorous two-phase cleaning and disinfecting procedure at The Hotel Castro in accordance with CDC guidelines.

Keeping our distance

Our Guest Experience team is always here for you, 24/7—from a safe distance. If we do need to enter your room for any reason, we will coordinate with you on a safe way to do that. Our teams are also committed to following local mask policies and regulations, and we ask all our guests to do the same.
Wellbeing Checks
We’re working toward having all guests and colleagues be mindful of their health. Anyone with a fever, showing signs of illness, or exhibiting virus symptoms will be advised to see a doctor immediately
Hand Hygiene, Masks, & Gloves
The simplest daily habits can be some of the most important steps in preventing the spread of viruses: Proper and frequent hand washing is vital. We keep hand sanitizer readily available throughout our hotel. Masks are required for all persons within the hotel, both guests and colleagues. Our entire team is trained on the importance of wearing masks and gloves, and we will be taking precautions to provide a safe environment for our guests.
Social Distancing
Guests will be advised to practice physical distancing by standing at least six feet away from other groups. All layouts in our restaurants and public spaces will be arranged to ensure appropriate distancing and elevator occupancy will be reduced. Our employees will practice physical distancing by standing at least six feet away from guests and other employees whenever possible.

NEW CULTURE OF CLEAN

NEW STANDARDS HAVE BEEN IMPLEMENTED WITH FULL COMPLIANCE OF ALL REGULATED CLEANLINESS AND SAFETY GUIDELINES PROVIDED BY THE WORLD HEALTH ORGANIZATION (WHO), CENTER OF DISEASE CONTROL AND PREVENTION (CDC), AND FEDERAL, STATE AND LOCAL AUTHORITIES.

UPDATED EMPLOYEE TRAINING ON CLEANLINESS PROCEDURES FOR ALL DEPARTMENTS
ENHANCED VISIBLE CLEANING AND SANITIZING IN ALL PUBLIC SPACES AND BACK OF HOUSE AREAS
UTILIZATION OF EPA-APPROVED CLEANING & DISINFECTING AGENTS THAT KILL THE COVID-19 VIRUS
ELECTROSTATIC MACHINES AND UV LIGHT UTILIZATION FOR CLEANING AND DISINFECTING
GUEST ROOM CLEANING ON HIGH TOUCH POINT ELEMENTS (E.G. REMOTES, PHONES, LIGHT SWITCHES)
UPDATED GUEST AMENITIES, INCLUDING MASKS, TRAVEL SIZE DISINFECTING WIPES, GEL HAND SANITIZER
GUEST ROOMS WILL HAVE A NOTE INDICATING THE ROOM HAS BEEN INSPECTED AND SANITIZED
THREE-DAY VACANCY CYCLE BETWEEN GUEST STAYS FOR ALL GUEST ROOMS

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